Frequently Asked Questions

FAQs 

Orders & Payments

Q: How do I place an order?
A: Simply browse our collections, choose your items, select size and quantity, then proceed to checkout. Orders can be placed exclusively through beams-america.com

Q: What payment methods do you accept?
A: We accept major credit cards through Shopify Payments (Visa, Mastercard, Discover, American Express, and Diners Club). All transactions are secure and encrypted.

Q: Can I modify or cancel my order after it's placed?
A: Once your order is confirmed, we begin processing it right away. Because of this, we're unable to make changes or cancellations. Please double-check your details before submitting your order.

 

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Shipping & Delivery

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over $250 (before tax and shipping) within the contiguous United States.

Please note:

• Hawaii and Alaska are excluded from this offer.

• Free shipping applies to outbound shipments to the customer only (not returns or exchanges).

• Exceptions and limitations may apply, and will be noted on individual product pages.

Q: Where does BEAMS America ship?
A: We currently ship within the United States (including Alaska, Hawaii, and U.S. territories) and to most countries in North and South America, such as Canada, Mexico, Brazil, Chile, and Argentina. Shipping fees and delivery times vary by destination and are calculated at checkout.

Please note: We do not ship other regions outside of North and South America. This includes Europe, Asia, Africa, Australia and Antarctica.

Q: Where do you ship from and what are your order cutoff times?
A: All orders are shipped from our Distribution Center in California.

Orders placed will be processed within  1–2 business days. Processing time may vary during peak periods, holidays, or special promotions.

Q: How long does shipping take?
A: All orders require 1–2 business days for processing before shipment. For U.S. orders, standard delivery typically takes 3–5 business days, with expedited options available at checkout. For international orders within North and South America, delivery generally takes 7–14 business days.

Please note, shipping times may vary during peak periods, holidays, or special promotions, and customs processing may affect delivery times.

Q: How can I track my order?
A: Once your package ships, you’ll receive a confirmation email with tracking details so you can follow its journey to your door. If you have an account, you can also track your order directly through your account page.

 

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Returns & Exchanges

Q: What is your return policy?
A: Unworn, unwashed items in their original condition may be returned within 14 days of delivery. All original tags must be attached. To begin a return, please request a Return Authorization through our Returns Portal.

Please note:

• A $5 restocking fee applies to all returns.

• Customers are responsible for return shipping costs.

• Once your return arrives at our Distribution Center, please allow 2–3 business days for inspection and approval.

• We do not accept international returns or exchanges.

• We do not have physical retail stores, so all returns must be made by mail.

Final sale items are non-returnable and not eligible for exchanges.
This includes:

• Home Decor

• Art pieces

• Furniture

• Special collaboration items

• Jewelry

• Underwear

Q: How do I make a return?
A: Visit our Returns Portal and follow the instructions to generate your return label. Once your label is created, drop off the package at any authorized shipping center.

Please note:

• We do not have physical retail stores, so all returns must be made by mail.

• We do not accept international returns.

Q: Can I exchange an item?
A: Yes. Exchanges can be made directly through our Returns Portal, depending on item availability. Items must meet our return requirements to be eligible.

Please note:

• Final sale items cannot be exchanged.

• A $5 restocking fee applies to all exchanges.

• Customers are responsible for return shipping costs when sending items back for exchange.

• We do not accept international exchanges.

• We do not have physical retail stores, so all exchanges must be made by mail.

Q: When will I receive my refund?
A: Once your return has been received and approved, you will receive an email confirmation. Refunds typically appear in your account within 3–5 business days, depending on your bank, credit card provider, or form of payment.

Q: What condition do items need to be in to qualify for a return or exchange?
A:

• Items must be in perfect condition, exactly as received

• All original tags and seals must still be attached

• Shoes must only be tried on indoors on a carpeted surface

• Products that come in their own box (like shoes or accessories) must be returned in their original, undamaged box, as it's considered part of the product

• When returning by mail, place the product box inside a protective shipping carton to prevent damage

Q: What happens if my return doesn’t meet the requirements?
A: If your return does not meet our guidelines, BEAMS America reserves the right to reject the return or exchange. You will be notified by email if this happens.

 

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Product & Stock

Q: How can I find my size?
A: Each product page features a sizing guide via True Fit tool to help you choose the best fit. If you're still unsure, feel free to contact us for personalized assistance.

Q: The item I want is out of stock. Will it come back?
A: Popular pieces may be restocked, but availability can vary. Sign up for restock alerts on the product page or follow us on Instagram for updates.

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Size Guide

Women's Tops

Women's Tops (Oversized)

Men's Tops

Men's Tops (Oversized)

Women's Bottoms

Women's Bottoms (Oversized)

Men's Bottoms

Men's Bottoms (Oversized)

Women's Shoes

Men's Shoes

Q: How do I know what size to order?
A: We provide detailed size information for each product on its individual page. To ensure the best fit, we recommend measuring yourself and comparing your measurements to our size information. If you're between sizes, we suggest choosing the larger size for more comfort. For further help, you can also reach out to our customer service team.

 

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Q: What is your sizing based on?
A: Our sizes are based on US measurements. For international customers, we also provide equivalent sizes for the UK, EU, and JP sizing systems. Be sure to check the size information for each specific item, as sizing can vary by style.

 

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Q: How do I measure myself for the most accurate fit?
A: Follow these general guidelines for accurate measurements:

• Bust/Chest: Measure around the fullest part of your chest, keeping the tape comfortably snug.

• Waist: Measure around the narrowest part of your waist, just above your belly button.

• Hips: Measure around the fullest part of your hips, keeping the tape comfortably snug.

• Inseam (for pants): Measure from the top of your inner thigh to the bottom of your ankle.

 

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Q: Do your sizes run small or large?
A: Our sizes generally follow standard US measurements, but please note that some items may fit slightly smaller. If you’re between sizes or prefer a roomier fit, we recommend sizing up. Be sure to check the product page for specific fit details and size information to help you choose the best size.

Q: Can I exchange my item if the size doesn't fit?
A: Yes! If the size doesn’t fit, you can return the item or exchange it for the correct size. Please note that final sale items are not eligible for returns or exchanges.

Q: How do I know which size is best for me?
A: In addition to checking the size chart on the product page, we offer customer service to assist with any fit questions.

 

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Account & Contact

Q: How do I open an account?
A: Opening an account is quick and easy. Simply click on “My Account” at the top of the page, or you’ll be prompted to create one during checkout. Just enter your email and create a password. An account gives you a secure, streamlined way to shop—and helps you stay up to date on your orders.

Q: What are the benefits of creating an account?
A: Your BEAMS America account gives you access to:

Order tracking
Faster checkout with saved payment and shipping details
Order history for easy reordering

Q: How do I manage or update my account information?
A: You can update your address, payment methods, and personal information by logging into your Account page at any time.

Q: I forgot my password—what should I do?
A: No worries! Simply go to the login page and click on "Forgot Password?" Enter the email address associated with your account, and you’ll receive a link to reset your password shortly.

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Need Help?

Live Chat: Monday to Friday, 9 AM to 5 PM PST

Email: customerservice@beams-america.com
Response Time: 1-2 days